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Developing a Quality Assurance, Quality Control, Quality Improvement (QA/QC/QI) Program

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Date Published

June 13, 2019


Spectrum Pharmacy Products


Quality Assurance


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This program differentiates between Quality Control and Quality Assurance and identifies the regulatory bodies and their role in the practice of pharmacy compounding. Responsibilities of personnel are discussed along with recall methods, QA practices, communication and steps to establish a QA program.

Learning Objectives for Pharmacists and Technicians:
1) Differentiate between Quality Control and Quality Assurance

2) Identify influencing bodies and their role in the practice of pharmacy compounding
a) State Board of Pharmacy
b) FDA--Food and Drug Administration
c) USP—United States Pharmacopeia
d) The Joint Commission
e) National Association of Boards of Pharmacy
f) Accreditation Association for Health Care

3) Discuss personnel responsibilities for quality assurance practices
a) Education
b) Dress code
c) Infection Control
d) Personal Protective Equipment

4) Recall methods to prevent cross-contamination

5) Explain quality assurance practices in the compounding pharmacy

6) Explain the importance of communication in the pharmacy

7) Identify the steps to take to establish a Quality Assurance program

This is a knowledge-based CE activity and is targeted to pharmacists and technicians.

ACPE logo The American College of Apothecaries (ACA) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. ACA has accredited this program for 1.0 contact hour (0.1 CEUs) of continuing education credit for pharmacists and technicians: ACPE UAN#: 0201-9999-19-043-H07-P and 0201-9999-19-043-H07-T.

If you are interested in earning credit for this program, please note that you will be asked to enter your NABP e-Profile ID and date of birth during the credit selection step of the registration process. If you have not yet registered your NABP e-Profile ID, please visit

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Brenda L. Poland, CPhT
Director of Operations - SaveWay Compounding Pharmacy

Brenda Poland, Nationally Certified Pharmacy Technician, has worked in the pharmacy field for over thirty years. She has... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Developing a Quality Assurance, Quality Control, Quality Improvement (QA/QC/QI) Program - Video
Developing a Quality Assurance, Quality Control, Quality Improvement (QA/QC/QI) Program - Paper
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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Refund Policy
SeminarWeb and American College of Apothecaries programs are non-refundable.

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